Strike 1: The offending site - Jiffy Lube located off Eubank in Albuquerque NM. In an attempt to charge ridiculous amounts of money to customers for something easily done by one's self, Jiffy Lube usually checks the air filter in cars to tell you need a new one and that they can easily do it for you. I always say no because I'm perfectly able to go buy my own air filter and replace it myself. So once again I said no. So after this oil change I went to another store to buy my air filter & replace it. When I popped the hood up I discovered that the plastic covering that goes over the air filter had a place for a bolt broken right off. Between the last times I touched it, Jiffy people were the only people rooting around int there. Plus there were fresh finger marks in the dust and grime around the filter. I realize that this isn't the end of the work and the plastic was probably brittle and it was surely an accident. But couldn't they at least have been honest about the whole thing and let me know? To me, this incident conveys a lack of respect and honesty from Jiffy.
Strike 2: Mr X took the car to another Jiffy location off of Coors for an oil change. Everything was fine before we took it in. We came home with an oil leak. So Mr X took the car back to show them. They informed him that it's normal for there to be a bit of oil leakage afterward and it should stop in a couple days. (What?!? I've had lots of oil changes in my lifetime and not once have I found that to be normal. Apparently Jiffy thinks we are as moronic as we look.) It didn't stop. Mr X took it back again. This time they did another oil change to "fix" things and sent us home again. Nope. Mr X took it back a 3rd time and this time the manager looked at it and discovered that his Jiffy people had managed to accidentally crack our oil reservoir. He personally replaced it and gave us yet another oil change along with a coupon for a free one at that location. We promptly threw it away. Once again, this displays a lack of respect and honesty and pride in one's work.
Strike 3: Mr X tried a 3rd Jiffy location for an oil change (off Montgomery) and, since they offered it, a rotation of the tires. Now my back right tire is all misaligned and making loud noises when it rotates. So now I have to take the damn car back to Jiffy and yell at them again and get them to fix it without charging me anything because it is their folly. Wish me luck. Hopefully they fix it and everything is fine because I can't afford to take it somewhere else and pay to have it fixed.
All in all I think I've been pretty forgiving of the Jiffy Lube chain, but after 3 disappointing experiences at 3 different locations I feel that the chain either just really isn't that concerned with doing a good job for it's customers or they consistently hire people that don't care about doing a good job. Either way means pain for me, so you're fired Jiffy Lube!
(I'll try to stop complaining about poor customer service for a while now.)
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